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Privacy Policy

Who We Are

This website (https://callhelpline.pobl.tech/) is run by Pobl Tech. We provide digital tools and services that support people and organisations in Wales. If you have any questions about this policy, you can contact us at: call@helpline.wales

What Data We Collect and Why

We don’t collect personal information like your name, phone number or email through this website unless you choose to contact us directly.

We do use Google Analytics 4 (GA4) to help us understand how people use the website, so we can improve it. This includes:

  • Which pages you visit
  • How long you stay on the site
  • What device or browser you’re using
  • Your general location (e.g. country or city)

This data is collected anonymously. We do not allow Google or any third party to use it for advertising purposes.

Cookies

Cookies are small files saved to your device when you visit a website. The only cookies used on this site are from Google Analytics 4. These help us track basic usage but don’t collect anything personal.

If you’d prefer not to be tracked, you can:

Data Storage

Data collected by GA4 is stored securely by Google. We don’t keep or access any identifiable personal data. All analytics data is used only to understand general website trends and to improve our services.

Your Rights

You have the right to know what data is being collected and to ask us to delete anything we hold about you (though in this case, we don’t hold any personal data from your use of this site).

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last reviewed.