Emailing service

How to use the emailing service

C.A.L.L. have launched a new service allowing people to access support and information via email.

If you cant or don’t want to speak to someone on the phone but still need support, then you have the option of communicating via email.

Anyone concerned about their own mental health or that of a relative or friend can access the service by sending a request to the email below.

call@helpline.wales

Simply send your email to call@helpline.wales

Should you wish to be sent service information, please add this request into the email.

Please Note: This system is not intended as an emergency service; if you need urgent help then please contact 111 Press 2 or call 999.

C.A.L.L. Emailing Messaging Policy

Background

The purpose of the emailing facility is to enable C.A.L.L. to email people about information and services available to them within Wales and nationally. For example, the service will enable people to seek support, receive information on agencies (statutory and voluntary) and request self help literature.

Consent

If you are under the age of 16, please get your parent’s or carer’s permission before using this service.

Charging

This is no charge to sending an email.

Uses

C.A.L.L. will not use your information for any purpose other than the one you specified when you emailed the emailing service.

Your Rights As A User

You have the right:

to be told what information C.A.L.L. holds about you
to have access to information we hold about you
to request that the C.A.L.L. stops holding information about you, if it causes you damage or distress
to have inaccurate personal information corrected, blocked, erased or destroyed where appropriate
to make a complaint to C.A.L.L. if you believe that your information has not been handled in accordance with the Act
to request a copy of Policy documents, where we set out our rules on confidentiality, and when we will use any data held.