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Mental Health Helpline For Wales

Community Advice & Listening Line

Offering a confidential listening and support service


0800 132 737

Or text help to


HMPPS Victim Helpline


Contact CALL


0300 060 6699

Office Telephone:

Contact CALL


Web Site:


Mon: 09:00 - 16:00
Tue: 09:00 - 16:00
Wed: 09:00 - 16:00
Thu: 09:00 - 16:00
Fri: 09:00 - 16:00
Sat: Closed
Sun: Closed


Answer machine in operation out of hours For people who are a victim of an offender or are related to a victim of an offender and are worried about the prisoner`s release or have received unwanted contact from the prisoner. Trained staff will deal with your call in confidence. Details about the exact location of a prisoner and the date of their expected release from prison cannot be disclosed but all concerns will be passed onto the prison governor where the prisoner is serving. Referrals - National Offender Management Service (Prisons & Probation) - No cost involved.

If you need more information on this agency or other agencies offering a similar service, please phone CALL Helpline on 0800 132 737.